Complex coronavirus travel refund process leaves couple $20,000 out of pocket | ABC News – live news stream

A Melbourne couple has been left $20,000 out of pocket after their South African odyssey was cancelled because of coronavirus restrictions.

Brigid and Don Burnard booked a $33,798 package holiday with Imagine Cruising which included a luxury cruise, rail adventure and safari.

The company agreed to refund a third of the payment, but $20,246 remains outstanding, offered as a travel credit for the same itinerary in the future.

Ms Burnard said due to her husband’s ill health, and the fact it could be years before they can safely travel again due to coronavirus, a credit was “out of the question”.

“He turns 89 in August. It is impossible to even fathom him planning to go on any long trip,” she said.

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